Shipping policy

 

SHIPMENTS AND DELIVERY

Only orders that are placed before 1pm Eastern Standard Time will be processed on the same business day. Orders will not be processed on Saturdays, Sundays or holidays.

Matter and Form uses ShipBob for order fulfillment. All shipments are subject to the ShipBob terms of service: https://www.shipbob.com/terms-of-service/

Shipping costs are not refundable. Any undelivered or refused shipments will incur an additional delivery and processing fee. To avoid an undelivered or refused shipment, confirm that the mailing address You have provided is correct.

The transit time begins the first full shipping day after the package leaves the facility of the shipper. Delivery is deemed complete and title to the Merchandise passes to You upon acceptance of shipment by common carrier.

Matter and Form will use commercially reasonable efforts to deliver the Merchandise to You within the time periods indicated; however, Matter and Form will not be responsible for any delays in delivery which are beyond its control. If delivery is delayed, Matter and Form will make commercially reasonable efforts to notify You as soon as possible.

 

CUSTOMS, DUTIES, AND TAXES

You are responsible for any additional duties, tariffs, or fees that may be imposed by the customs authorities or government agencies in Your country. Matter and Form has no control over these charges and cannot predict what they may be. Any such fees are determined by Your local regulations and must be paid by You to ensure the release of Your shipment.

SHIPPING COSTS

You are responsible for the shipping costs associated with the delivery to You of the Merchandise posted on the Websites. Shipping costs are calculated during the order process and You will have the opportunity to confirm your acceptance of these shipping costs prior to ordering.