Hi Christian,
When you scan with a turntable, or with the card in the scene, the camera calibrations is refined. The unit you have seems like it's out of calibration. This could be from vibrations, being dropped, or even extreme temperature changes.
Scanning with the card in the scene is my suggested solution for you going forward; for even a well calibration machine will get the best scans this way.
Recalibration of the cameras is unfortunately not a pleasant experience. But I will provide the instructions here below if you choose this route.
A note to everyone else who is reading this: Recalibrating your unit is NOT RECCOMMENDED. Please do not attempt this without explicit instruction from customer service. If you do attept this and alignments or scales are off, you can try again, or do a factory reset to return the unit to the factory calibration.
To Calibrate the unit, you will need the LARGE calibration card that comes with the unit.
1) Very important: Make sure the unit is updated to the most recent software
2) Using a stable tripod, set up the THREE on a stable desk, so that it is facing you (projecting towards you).
3) Get into a seated position, preferably in a chair with arm rests.
4) Then navigate to matterandform.local/cameraCalibration
5) Follow the on-screen instructions to match the calibration card angle and distance to the on screen overlay.
Tips:
- Start by lining the card so it is straight on to the camera (no perspective).
- Turn the card angle in one single direction (tilt up, down, left or right).
- Try to match the angle of the card by looking at the overlay lines. Don't worry about the size being different at first
- After you feel you've matched the angle, then slide the card towards or away from the cameras to match the size.
- There is margin for both angle and distance of the card from the "Perfect" position. If possible, try to bias your distance so that the card is in focus.