Hi Seth, Question 1 will have to be investigated by the Dev team. I've not heard of this bug and I'll try to recreate it later, but obviously we believe your experience. I imagine most of us used ...

Just got my new "three" and have had a bit of a bumpy start..   1.  When attempting to join my scanner to the network, no password box would pop up after selecting the network and hitti...

Some fun translucent plastic renders out of Marmoset Toolbag. Gotta finish the rest of this scan, because I'm a big fan of this look.

@Trevor Townsend I put the scanner through its paces over the weekend with the test build and did not have this show up once. I'd say case solved!

Hi guys, we pushed a new version this morning, that fixes this issue. Thanks for bringing it to our attention. 

Hi Karine, Someone else on the team will have to tackle the first part of your question about next generation scanners, but I can confirm that we have plenty of THREE stock in the UK and could get...

Are you planning on a successor to the Three ? How long does it take from ordering to delivery at this time ? I understand there is a high demand. (My partner ordered one, UK delivery)Thanks

We'll give it some consideration. We haven't been too worried about people losing them because it's easy to keep everything together in the carrying case.

Funny thought, but have you tried scanning the holder itself? 😆 And the cards for that matter. I'm honestly really curious how well that would work.

I would love to be able to print a backup holder for the calibration cards.   Could you release the 3d model of the holder? and possibly the cards themselves?   Regards,   Rick

I noticed! I was able to align the circuit board without a problem too. Fantastic work on getting that sorted! This is really exciting 😁

Damn that looks amazing! We did make some software updates to alignment over the last few releases. These alignment updates also obviate the need for additional planar geometry in the scans of smal...

Hi guys, we're taking a look at this. thanks!

Came here to say that since updating, I am also getting both the striped pattern after some alignment operations as well as trimmed sections undeleting itself.

Finally back on this. Updated my scanner and the first thing I did was try to re-align one of the projects that was previously unalignable. I don't know what you guys did, but I had NONE of the pro...

Hi Trevor,  I will submit a support claim through the software sometime shortly. Without the texture the data actually looks this way as well. I've also noticed the pointcloud will sometimes ...

Hi Justin, what does the scan look like with the texturing opacity at zero? That may just be an artifact of having not yet done the texture processing. 

Hi Justin, I'm not sure what's happening there. Please contact support through the THREE software, which will include the log file. We might need to see this project as well, but we'll take a look ...

@Trevor Townsend  After updating to the new version I'm having issues with merging scans, somehow it's deleting data in this strange striped pattern? Not sure what could be causing this, it's...

Hey Trevor, just plugged in my scanner and saw a few of the suggestions already implemented, you guys work fast! I appreciate the insight into the other suggestions as well, I will definitely be us...