Hi guys, we're taking a look at this. thanks!

Came here to say that since updating, I am also getting both the striped pattern after some alignment operations as well as trimmed sections undeleting itself.

Finally back on this. Updated my scanner and the first thing I did was try to re-align one of the projects that was previously unalignable. I don't know what you guys did, but I had NONE of the pro...

Hi Trevor,  I will submit a support claim through the software sometime shortly. Without the texture the data actually looks this way as well. I've also noticed the pointcloud will sometimes ...

Hi Justin, what does the scan look like with the texturing opacity at zero? That may just be an artifact of having not yet done the texture processing. 

Hi Justin, I'm not sure what's happening there. Please contact support through the THREE software, which will include the log file. We might need to see this project as well, but we'll take a look ...

@Trevor Townsend  After updating to the new version I'm having issues with merging scans, somehow it's deleting data in this strange striped pattern? Not sure what could be causing this, it's...

Hey Trevor, just plugged in my scanner and saw a few of the suggestions already implemented, you guys work fast! I appreciate the insight into the other suggestions as well, I will definitely be us...

Hi Justin,  We just released version 11 of the THREE software, and amongst it's many improvements are two of the features you asked for: invert selection, and smoothing! Trevor.

Seconding what Drew said. You *could* also try the Aesub Transparent spray that will dull the reflectivity but still let some color through. I think that would be your best bet with any scanner, no...

Hi Wayne,I think the short answer is, not likely, and you might find this is difficult with any scanner. This is because all scanners have trouble scanning objects that are reflective to the wavel...

Hello I would like to be able to scan small (15mm-60mm) highly reflective minerals, crystals, and gems including capturing their color/texture.  For example a clear quartz crystal, or a piece...

Hi Justin, Thanks for your feedback!  1. Polygonal selection - We'll add this to the list, but it will be lowish priority since we already have rectangular and lasso selection tools. 2...

Hi there, at this point I don't even touch my other scanners. I have a creality otter with wireless bridge, raptor, and metroX just collecting dust on my counter because the Three is just that good...

Hi Allen, THREE will not capture geometry very well off most furry objects. It might do a little better with light-colored fur, but it's not going to be great.  If the object moves during th...

I don't usually see this mentioned. How does the THREE work on furry objects, like animals, maybe lighter-colored ones, at least. And how about of an object moves slightly during scanning, human or...

I do not know if it's always good idea to make this different to other. Even if they are faster and with higher precission (metrology grade). From my pov this should bring lot of improvements to MA...

Thanks for the suggestion Christian. Again I cannot discuss the details, but suffice to say, this is something that makes us different from Shining and Polyga.  

Hi Christian, I'll try to answer your questions the best I can. 1) When looking at speeding up the scan process, we always have to compare the benefits and dissadvantages. Since the scanner is no...

Hi Drew, even the high end structured light scanner from Shining3d, Rangevision and Polyga FlexScan3d are only using one pattern set. Please discuss this with your R&D team and provide feedbac...