Hi Andrew, The Merge screen meshing step closes all holes on the scan. The bottom of that scan, under the cup holders, is devoid of points and so the mesh process just covers it over, creating thi...

My intended use case for the scanner has always been to be able to pull the scanned data in SolidWorks (with whatever post-processing is required between export and import), and use those as refere...

OK, thanks for this information. If you export the scan as an STL or PLY, and open it in meshlab  - do you see the same thing?  Also, could you export the project and your log file, and ...

Hello fellow makers and developers. We're a small team and the API is a small portion of what we focus on, so mistakes are bound to be there. This post will hopefully help you deal with any common ...

Hi Mehdi,I'm glad you got it resolved.There is another non-obvious thing going on with Merging, and also the documentation on the schema (out of date, thank you for finding it). First the non-obvi...

Hi, It's resolved the Scanner sends zip and was trying to store it as an stl file.

I was using the version below.  I updated just before the scan last night. FrontEnd: 11.7.0BackEnd:  11.3.0 I could be wrong, but it seems like the lines occurred after using the lasso ...

Hi Zackary, this reminds me of a problem we had a few software revisions ago...what version of the software are you on?

After scanning this object, I observed the scan was clean and accurate, but then after orbiting the part around, these strange lines started randomly popping up in the scan window.  This is li...

Hi everyone, Sorry if this is a basic question, but I'm having trouble getting the ExportMerge task to work correctly. After performing a successful merge and adding it to the project, the exporte...

Hi Mehdi, Great question.The task to align computes the alignment, but doesn't apply it to the model. When using alignment, you should listen for the response. The output from the response (if su...

Noted, thanks Joseph. A physical mat is not likely, but we'll add axis orientation to the feature list. 

If you want to streamline downloading the exports from the THREE, you can enable automatic downloading and allow for insecure downloading specifically to the local domain name. In the URL bar, cli...

For a calibrated scan, it would be nice if there could be a mat (real or virtual) placed on the turn table that allows for the X Y and Z axis to be oriented to be aligned to the principal axes.&nbs...

Love this!  Absolutely gorgeous result!  The attention to details is amazing. Did you separate the crimped terminals from the wire in your modeling?  Or is that done by "painting" t...

Hi, Could you please tell me what the correct API call is for using the RANSAC rough alignment method to align two groups? I’m currently using this: jsonCopierModifier{    "Task"...

The Python library is now updated to support version 11! There are a few issues to be aware of:  #1) Smoothing with python wont work due to a conflicting name (lambda is not supported in pyt...

Please make a new topic for each of your API questions, so over time a useful library of common questions gets built here. 

Hi there. I answered your question via chat, but figured I'd post here as well in case anyone else had the same question. You can export your project at any stage by going to the Export option on ...

Hi there, We're trying to scan plants, and there are always occluded areas. The scan looks reasonable after we merge from the turn-table method. We want to export it as is, but there's no option. ...